Terms and Conditions
Version 1.0 — Effective Date: January 1, 2026. Please read these terms carefully before creating an account.
1. Acceptance of Terms
By accessing or using the Jana Suraksha platform ("Portal", "Service"), registering an account, or purchasing an emergency QR service, you agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from registering or using the Service.
2. Nature of Service & Emergency Dispatch Disclaimer
CRITICAL NOTICE: Jana Suraksha is an information-facilitation portal connecting registered members with trusted emergency contacts through physical QR codes. Jana Suraksha does not operate emergency dispatch, ambulances, police response, medical rescue, or live physical tracking services. We make no guarantee of rescue, response time, or medical outcome. In any life-threatening situation, members and bystanders must contact national emergency services immediately by dialling 112.
3. User Obligations and Information Accuracy
You agree to provide true, accurate, and up-to-date information for yourself and your designated emergency contacts. You affirm that you have obtained explicit consent from the individuals named as your emergency contacts prior to listing their contact information on this platform. Supplying fraudulent, fake, or harassment-oriented phone numbers will result in immediate termination of membership without refund.
4. One-Time Registration Fee
A proposed one-time administrative fee of ₹150 is charged to review, verify, and host your emergency profile and issue a cryptographic QR token. There are no recurring annual renewal charges for individual members. Payments are verified authoritatively server-side via payment gateway webhooks.
5. Administrative Review and Approval
All applications are placed in an administrative queue following payment. Jana Suraksha reserves the right to approve, reject, or request corrections on any application. In the event of an unresolvable rejection by an administrator, your application may be eligible for a refund according to our Refund Policy.
6. QR Token Revocation and Misuse
Members can revoke and reissue their public QR token at any time via their dashboard. Misuse of the portal, attempt to scrape emergency directory data, or unauthorized vulnerability testing will result in account suspension and referral to competent law enforcement authorities.
7. Limitation of Liability
To the maximum extent permitted under applicable law, Jana Suraksha, its operators, officers, and administrators shall not be liable for any direct, indirect, incidental, or consequential damages resulting from network outages, third-party mobile carrier delays, unread QR codes, or failure of designated emergency contacts to answer phone calls.
8. Contact and Legal Jurisdiction
These terms are governed by the laws of India. Any legal disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Karnataka, India.