Refund & Cancellation Policy

1. Nature of the Registration Fee

The ₹150 registration charge covers manual human review, phone number verification, database indexing, and cryptographic QR token generation. It is a one-time administrative fee.

2. Eligibility for Refund

A full refund of ₹150 is issued under the following circumstances:

• Application Rejection: If your registration application is reviewed and permanently rejected by an administrator due to portal policy criteria that cannot be rectified, you are entitled to a full refund.
• Duplicate Billing: If technical network issues cause duplicate transaction charges for a single application, the excess charge will be refunded automatically within 5 to 7 business days.
• Cancellation Prior to Review: If you request cancellation before your profile is reviewed and approved by an administrator, your application fee will be refunded upon written request.

3. Non-Refundable Scenarios

Refunds cannot be granted under the following circumstances:

• Once an application has been approved and an active cryptographic QR code has been issued and made available for printing or download.
• If an account is suspended or terminated due to intentional fraudulent contact submission, harassment, or violations of our Terms of Service.
• For physical cards or stickers printed independently by the member after downloading the QR design.

4. How to Request a Refund

To initiate a refund request, send an email to support@janasuraksha.com with your:

• Registered Name & Mobile Number
• Application Number / Order ID (e.g., ORD-...)
• Payment Transaction ID and Date of Payment
• Reason for the refund request

Approved refunds will be processed back to the original source payment method (UPI / Bank / Card) within 5 to 7 working days.