Help & Quick Guides
Step-by-step assistance for printing, affixing, scanning, and managing your Jana Suraksha emergency QR cards.
Printing & Affixing Your QR
After admin approval, visit Member Dashboard → Emergency QR Card. Click "Print Card". For long-lasting outdoor use, laminate the printed card or print on waterproof vinyl sticker stock.
Go to DashboardUpdating Emergency Contacts
If your family members change phone numbers, go to Profile & Contacts. Update Contact 1 or Contact 2 and save. Your existing QR card will instantly display the updated numbers without needing to reprint!
Update ProfileLost or Stolen Card Protocol
If you lose your wallet or vehicle sticker, go to Emergency QR Card and click "Reissue QR". The old token is invalidated immediately server-side so it cannot be misused.
Read Security FAQsTroubleshooting Common QR Scanning Questions
Does the scanner need to download an application?
No. Any standard smartphone camera (iOS Camera app or Android Google Lens / default camera) will read the QR code directly and open the secure HTTPS emergency profile.
Why does a scanned card show "Profile Unavailable"?
This neutral screen appears if the member's application is still pending review, if the QR token was revoked by the member, or if the account has been suspended. Zero personal data is leaked.
How long does administrative approval take?
Approvals are typically completed within 2 to 6 business hours after your ₹150 registration payment is verified. You will receive an in-app and SMS status confirmation once approved.
Can I have more than two emergency contacts?
Two primary trusted contacts are provided to ensure rapid response and minimize confusion for first responders during urgent incidents.