📚 Knowledge Base & FAQ
Frequently Asked Questions
Jana Suraksha is a community emergency-contact web portal. When you register, you provide details for two trusted emergency contacts (such as your spouse, parent, sibling, or close friend). Once your application is reviewed and approved by our administrators, you receive a unique, tamper-evident emergency QR code. In an emergency, any bystander or first responder can scan your QR code with their phone camera to instantly tap-to-call your emergency contacts.
No. Jana Suraksha does not operate ambulances, police dispatch, fire response, or on-ground rescue personnel. We facilitate rapid identity and trusted-contact retrieval during incidents. In any situation involving life-threatening danger, bystanders should dial 112 immediately.
The proposed registration fee is a one-time charge of ₹150. There are no recurring annual renewal fees for members. The fee covers identity validation, admin manual verification, secure cloud hosting, and cryptographic QR token generation.
To ensure safety and prevent spam or malicious entries, every profile is checked by human administrators. Reviewers confirm that the two emergency contact numbers are valid, formatted correctly, and not duplicate spam accounts. Once approved, your active QR code is issued immediately.
No. Your privacy is strictly preserved. When scanned, your emergency QR profile shows only your display name, Member ID, and the names, relationships, and phone numbers of your two consented emergency contacts. Your home address, personal email, and financial details are completely concealed.
Log into your member dashboard immediately and click "Reissue QR Token" or "Revoke QR". The lost QR token is invalidated instantly server-side; anyone scanning the old card will see a neutral "Profile Unavailable" screen. You can download and print your newly generated QR card right away.
Each approved member receives a unique referral code and shareable registration link. When a friend registers through your link, the referral progresses through four verified stages: Captured → Pending Qualification → Qualified → Completed. Direct monetary rewards are governed strictly by administrative policy approval to ensure compliance.
💬 Dedicated Citizen Support
Have a question not addressed here?
Our administrative and verification team is here to assist with any questions regarding emergency QR cards, contact updates, or membership details.